Refund policy

We hope you are satisfied with your purchase from Arksou LLC. This Refund & Return Policy explains how we handle returns, refunds, replacements, and related requests for orders placed through our Website.

Scope

This Policy applies to products purchased directly through our official Website and delivered within the United States.

Arksou LLC primarily offers children’s developmental and educational toys.

Products purchased from another retailer, marketplace, or third-party seller must be returned through the original place of purchase.

Return Window

You may request a return within 30 calendar days from the date your order is marked as delivered, unless a different return condition is stated on the applicable product page.

Return requests submitted after the 30-day return period may not be accepted.

Submitting a return request does not automatically mean that the return or refund has been approved.

Return Conditions

To qualify for a return:

The product must be unused and in its original condition.
All original packaging, labels, instructions, accessories, parts, and inserts must be included.
The product must not be washed, altered, stained, damaged, or modified.
Products requiring assembly must not have been fully assembled or used, unless the return concerns a confirmed defect.
Proof of purchase, such as an order number or confirmation email, must be provided.

Returned products that show signs of use, improper handling, missing parts, odors, stains, scratches, damage, or other conditions affecting resale may be rejected or may qualify only for a partial refund.

Children’s Products

For hygiene and safety reasons, children’s products must be returned unused, clean, complete, and in their original packaging.

Products that have been placed in a child’s mouth, exposed to food or liquids, washed, heavily handled, or used in a way that affects cleanliness may not be eligible for return unless they are confirmed to be defective.

Products that have been damaged after delivery, incorrectly assembled, modified, or returned with missing components may not qualify for a refund.

Non-Returnable Items

The following items may not be eligible for return:

Personalized or customized products
Made-to-order or special-request products
Products marked as Final Sale, Clearance, or Non-returnable
Gift wrapping or other completed services
Products returned without required parts or packaging
Products that present hygiene or safety concerns after use

These restrictions do not apply where a return, replacement, or refund is required by applicable law or where an item arrives damaged, defective, or materially different from the order.

Contact Us Before Returning

Please contact us before sending any product back.

We may use different warehouses, fulfillment partners, or return locations depending on the product and delivery region. The approved return address may be different from our company address or the address shown on the original package.

Email: info@arksoutoys.com
Phone: +1 (720) 989-8105

Please provide:

Your name
Order number
Product you wish to return
Reason for the return
Photos or videos, where applicable

If your return is approved, we will provide the correct return address and return instructions.

Returns sent without prior approval, sent to the wrong address, or sent using an unauthorized shipping method may be refused and may not qualify for a refund.

Return Shipping Costs

If the return is caused by our error, such as receiving the wrong product or a confirmed defective item, we may provide a prepaid return label or reimburse reasonable return shipping costs.

For returns caused by a change of mind, incorrect selection, personal preference, or an address issue supplied by the customer, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return resulted from our error or applicable law requires otherwise.

Any expedited shipping or additional delivery service selected by the customer is generally non-refundable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 calendar days of delivery.

Please provide:

Your order number
Clear photos of the product received
Photos of the outer and inner packaging
Photos of the shipping label
A clear photo or video showing the issue
A brief description of the problem

Please keep the product, accessories, original packaging, and shipping materials until the request has been reviewed.

After reviewing the information, we may provide:

A replacement
Replacement parts
A partial refund
A full refund
Another appropriate resolution

The available resolution may depend on the nature of the issue, product availability, and the information provided.

Missing Items or Parts

If an item or component is missing from your order, please contact us within 7 calendar days of delivery.

Please include your order number, photos of everything received, and a description of the missing item or component.

We may verify the shipment and provide the missing component, a replacement, or another appropriate resolution.

Order Cancellations

Please contact us as soon as possible if you wish to cancel an order.

We cannot guarantee cancellation after an order has entered processing, been packaged, or been transferred to the shipping carrier.

If an order has already shipped, it must be handled as a return after delivery and may be subject to the applicable return-shipping conditions.

When we cannot ship an order within the promised period, we may request the customer’s consent to a revised shipping date or cancel the affected order and provide a prompt refund, in accordance with applicable requirements.

Refund Process

Once an approved return has been delivered to the designated return location, it will be inspected.

We will notify you whether the refund has been approved, partially approved, or rejected.

Approved refunds will be issued to the original payment method.

Please allow 7–14 business days after the refund is processed for the amount to appear in your account. The actual posting time depends on your bank, card issuer, or payment provider.

We do not control payment-provider processing times.

Shipping fees, gift services, handling charges, and other additional services may not be refundable unless the return resulted from our error or applicable law requires otherwise.

Partial Refunds

A partial refund may be issued when an approved returned product:

Has missing packaging or components
Shows minor signs of handling
Has been returned in a condition that reduces its resale value
Requires replacement packaging or parts

We will notify you before issuing a partial refund.

No deduction will be made for damage caused by a confirmed product defect or our fulfillment error.

Exchanges

We do not currently offer direct exchanges.

To purchase a different product, design, or option, please return the original item according to this Policy and place a new order through our Website.

Submitting a new order does not affect the review of the original return.

Refused and Unclaimed Packages

Packages refused by the recipient or returned because they were not collected may be treated as customer-requested returns.

Actual return shipping costs or carrier charges may be deducted from the refund unless the refusal resulted from our error, visible shipping damage, or another issue for which we are responsible.

Gift Orders

Refunds for gift orders are normally issued to the original payment method used to place the order.

We generally cannot issue a cash refund or payment directly to the gift recipient unless otherwise approved or required by law.

Product Care and Safety

Always follow the age recommendations, instructions, assembly guidance, care information, and safety warnings provided on the product page or packaging.

Children’s products should be inspected by a responsible adult before use.

Do not allow a child to use a product that is broken, damaged, incomplete, incorrectly assembled, or has loose components.

We are not responsible for damage caused by misuse, improper care, incorrect assembly, unauthorized modification, normal wear and tear, or failure to follow the provided instructions.